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IT Service Desk - How to Get Help

The ɧ»¢tv IT Service Desk offers several ways to get support. The ɧ»¢tv Support Portal is the fastest and most effective way to request service or report an issue.

1) ɧ»¢tv Support Portal (Recommended – Available 24/7)

Use the Support Portal to find solutions and submit requests at any time.

  • Browse the Knowledge Base for help with common issues
  • Submit a service request or incident ticket
  • Track the status of your requests in one place

Students and applicants: For account setup and MFA instructions, visit Get Started

All submitted tickets are reviewed and prioritized during regular business hours.

Access the portal:

2) Phone Support (Voicemail) – 1‑855‑216‑6688

If you are unable to access the Support Portal, you may leave a voicemail.

Please include:

  • Student ID number
  • Your full name
  • A contact phone number or email address
  • A brief description of the issue

All voicemails are reviewed and prioritized during regular business hours.

3) Walk‑In Support (On‑Site)

On‑site IT Service Desk support is available Monday to Friday, 8:15 a.m. – 4:30 p.m., excluding holidays, at the following campus locations:

  • Fredericton: Room A1009
  • Miramichi: Room A1105
  • Moncton: Room A2141
  • Saint John: Room C1003
  • St. Andrews: Room A2210
  • Woodstock: Room A2206